To maintain a safe and respectful environment, all complaints and incidents should be reported promptly for resolution.
Types of Complaints & Incidents:
– Student Behavior: Misconduct, bullying, or disruptions.
– Staff Conduct: Unprofessional behavior or policy violations.
– Health and Safety: Accidents or unsafe conditions.
– Academic Concerns: Grading, course content, or teaching methods.
– Other Concerns: General issues affecting the school environment.
Incident and Complaint Reporting Process:
To ensure safety, fairness, and timely action, Tupou College follows a simple verbal reporting process for incidents or concerns.
Step 1: Report Immediately
- Any student or staff member who witnesses or experiences an incident or concern should report it verbally as soon as possible.
- Reports should be made to:
- A Prefect, or
- Any Staff Member on site
Step 2: Pass the Information On
- The Prefect or Staff Member receiving the report must promptly inform the Head Tutor or one of the College Executives.
- Only simple, clear details are required (see below).
Details to Note (Keep it Simple)
The reporting person should provide:
- Who was involved
- What happened
- When it happened
- Where it happened
- Any immediate risk or injury (if applicable)
(No written forms are required at this stage.)
Step 3: Investigation and Action
- The Head Tutor or Executive will:
- Review the information
- Carry out an appropriate investigation
- Record the complaints on the Complaints and Incident register
- Take necessary pastoral, disciplinary, or corrective action
Step 4: Major Matters
- For serious incidents or major disciplinary actions, the Principal must be informed.
- Any major decisions will be confirmed by the Principal before final action is taken.
Key Principles
- Act with care, fairness, and Christian values
- Speak up early
- Keep details simple and factual
- Respect confidentiality